Air Canada ratifies four-year customer service contract
The airline's 6,000 customer service employees win 21 per cent in compounded wage increases over the agreement period.
The day's top stories, food & events — every morning at 7. Unsubscribe anytime.
Air Canada's customer service employees have ratified a new four-year collective bargaining agreement with Unifor, covering roughly 6,000 workers across contact centres, customer relations, concierges, and other business segments.
The agreement takes effect through February 28, 2030, and marks the third collective agreement Air Canada has ratified this year, following deals with flight operations crew schedulers and in-flight crew schedulers.
Unifor announced the deal delivers strong gains: 21 per cent in compounded wage increases, strengthened pensions, greater job security, and additional benefits. The contract includes a 12 per cent wage increase in the first year, followed by three per cent annual increases in each of the next three years, plus a signing bonus upon ratification.
The agreement reflects ongoing labor negotiations across Canada's airline sector as the industry continues to stabilize post-pandemic.