Epcor Removes Safety Measure From Next Performance Framework

Epcor is removing internal safety protocols as a performance measure in its next four-year framework, though the utility insists employee safety remains a priority measured behind the scenes.

Edmonton's utility committee approved an updated Epcor water services bylaw June 23, which added definition and rules for recycled water services and clarified potable water definitions. Epcor's new performance framework will be finalized in November for approval next year.

"There is more emphasis on measures that focus on customer outcomes," said Epcor regulatory and strategic planning executive director Carmen Piercey. "Although the safety category has been removed, it remains very important for Epcor to measure our safety performance internally."

Over the past four years, Epcor exceeded expectations in all scoring guides except one — the amount of solid waste removed from the Goldbar lagoon fell slightly short due to operational challenges. Operating expenses ran higher than anticipated but were offset by greater-than-expected revenue.

Water demand proved higher than forecasts from 2020, when COVID-19 was expected to limit population growth. Increased density from secondary suites and infill properties in the inner city contributed to larger demand. Despite this, water quality of effluent returned to the river exceeded targets.

In 2025, Epcor recorded 310 water main breaks, with 30 per cent occurring in February. The worst areas still use cast-iron pipes. Epcor invested $158 million in water treatment last year and continues expanding stormwater management infrastructure with more catch basins to prevent basement flooding and sewer overflow.