Reitmans, IGA, Costco and Videotron top Newsweek's Canada customer service list

Reitmans took the top spot in Newsweek's apparel category for Canada's Best Customer Service 2027, with a score of 86.55, and also won the online apparel category. Penningtons finished second in apparel at 86.24, while Aritzia placed fourth in women's apparel at 85.18.

In grocery, IGA ranked first among supermarkets with 81.42, ahead of Sobeys, Food Basics, Maxi and No Frills. Costco won the superstore category at 83.10, with Real Canadian Superstore and Walmart behind it.

In telecommunications, Montreal-based Videotron was named the top internet service provider with 86.55, ahead of Bell and Rogers. Freedom Mobile won the mobile carrier category at 81.06, beating Virgin Mobile, Koodo and Telus.

Air Transat was named Canada's top airline for customer service.

The ranking is based on an independent consumer survey of over 60,000 evaluations, with fieldwork from June to August 2026. Scores are weighted half on likelihood of recommendation and half on five criteria: communication, professional competence, range of services, customer focus and accessibility. Only the top three to five brands in each category are recognized, not every company in the market.