Calgary police keep Crime Stoppers running despite Navigate360 data breach
Calgary police say they are satisfied with new security measures, while Lethbridge has paused its program until the privacy commissioner finishes an investigation.
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Calgary Police Service will keep accepting tips through Crime Stoppers, despite a data breach at Navigate360, the U.S.-based company that handles all Crime Stoppers Canada tips.
The platform affected is Navigate360's P3 Tips, and the data involved is the personal information of anonymous tipsters. Navigate360 acknowledged the breach on Oct. 23, after first becoming aware of suspicious activity in March. An unauthorized third party accessed the data between Nov. 21, 2025 and March 5, 2026.
Calgary police said they are satisfied that new security measures put in place by Crime Stoppers Canada provide strong protection for the database. In an email to Postmedia, the service said it remains concerned about the potential risk to Calgarians and will keep working with Crime Stoppers to determine the scale of the breach and its impact on the city. Police said none of Crime Stoppers' own data is at risk, and that information passed from Crime Stoppers to the service is "sanitized" of identifying information.
Lethbridge Police Service has taken a different approach. It has paused its Crime Stoppers program indefinitely, announced Friday in a press release. It is the first Alberta police service to publicly pause the program. The pause lasts until the Office of the Privacy Commissioner completes its investigation and the unit reviews its findings. The OPC announced the investigation on Oct. 27, covering the security safeguards Navigate360 had in place at the time of the breach and its compliance with Canada's federal private-sector privacy law.
Other police services have also suspended their use of Crime Stoppers, including Toronto, Ottawa, Windsor, Guelph and Winnipeg. All five Saskatchewan local chapters have paused the program. Toronto's local chapter said 176,859 tips submitted between January 2022 and November 2025 were affected, with 14,973 names attached to them.
The Calgary Crime Stoppers chapter did not immediately respond to a request for comment. Its website carries a banner warning tipsters to be cautious about the information they include.
