Richmond residents hit second day without internet, TV, and phone service after fibre vandalism
Rogers says a fibre optic cable cut by vandals knocked out service for Shaw and Rogers customers between Bridgeport and Westminster Highway since Monday morning; repairs could take 24 to 48 hours.
The day's top stories, food & events — every morning at 7. Unsubscribe anytime.
Shaw and Rogers customers in Richmond have been without internet, television, and home phone service since Monday, August 17, just before 10 a.m., affecting the area between Bridgeport Road and Westminster Highway and surrounding neighborhoods.
Rogers Communications says a fibre optic cable was cut by vandals — a physical break, tear, or damage requiring repair. Residents told Reddit they've been advised that technicians would need 24 to 48 hours to complete repairs.
Technicians were dispatched and began repairs around 3:30 p.m. Monday, continuing overnight and into Tuesday morning. Rogers posted updates to its website tracking progress.
The telecommunications company has not stated the completion time estimate it gave affected customers, nor have authorities identified who vandalized the cable. The total number of Rogers and Shaw customers affected by the outage also remains unclear.
At a glance
Where in Richmond is the service outage?
The outage affects Shaw and Rogers customers in the area between Bridgeport Road and Westminster Highway and surrounding neighborhoods in Richmond.
When did the outage start?
Service went down on Monday, August 17, 2026, just before 10 a.m.
What caused the outage?
A fibre optic cable was cut by vandals, creating a physical break that requires repair.
How long will repairs take?
Rogers told affected residents that technicians would need 24 to 48 hours to complete repairs.
