Calgary 911 dispatcher charged with breaching trust over confidential data sharing
Jessica Lynn Nelson is accused of sharing emergency communications and personal details with unauthorized people between July 2023 and June 2024.
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A City of Calgary 911 dispatcher is facing a criminal charge after police allege she shared confidential emergency communications with an unauthorized person.
Jessica Lynn Nelson, 43, was charged with one count of breach of trust by a public officer on Wednesday, July 15. The Calgary Police Service's sensitive investigation unit launched its investigation in January 2026 after receiving allegations that confidential information was being shared outside proper channels. Police believe the alleged crimes occurred between July 2023 and June 2024, with CPS alleging that Nelson used her position to access and share the information.
A search warrant executed on March 31 led police to seize electronic devices. Investigators found alleged screenshots of Computer Aided Dispatch events, dispatcher communications, and sensitive personal information relating to members of the public involved in emergency incidents. Multiple screenshots included personal phone numbers, names, addresses, and details of police and emergency service calls, all authenticated by City of Calgary 911 and CPS records.
CPS said it believes no other Calgary 911 employees knew about the breach or were involved. "Members of the public trust that the personal information they provide during emergencies will be protected and used only for legitimate operational purposes. Alleged actions that compromise that trust are taken seriously and investigated thoroughly," said Staff Sgt. Damien Pearson of the CPS Sensitive Investigations Unit.
This is the second Calgary 911 employee to face such charges in two years. Marion Buonincontri was charged with several criminal counts in January 2024 after allegedly sharing protected information for organized crime purposes. Those three criminal charges were dismissed in June 2025 when Buonincontri pleaded guilty to charges under the Freedom of Information and Protection of Privacy Act.
Nelson will appear in court on August 28, 2026. CPS is asking anyone with information to contact police at 403-266-1234.
The facts
Who was charged and when?
Jessica Lynn Nelson, a 43-year-old Calgary 911 dispatcher, was charged with one count of breach of trust by a public officer on Wednesday, July 15, 2026.
What information did police say was shared?
Calgary Police Service alleged that Nelson accessed and shared screenshots of Computer Aided Dispatch events, dispatcher communications, personal phone numbers, names, addresses, and details of police and emergency service calls relating to members of the public involved in emergency incidents.
When did the alleged crimes occur?
Police believe the alleged crimes occurred between July 2023 and June 2024.
When will Nelson appear in court?
Jessica Lynn Nelson will appear in court on August 28, 2026.
