Next-generation 911 system launches across B.C. starting this weekend
BC RCMP and E-Comm are rolling out upgraded NG9-1-1 technology beginning Oct. 26, adding automated callback systems for disconnected calls and laying groundwork for text and video emergency reporting.
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British Columbia is upgrading its emergency 911 system starting October 26, with a rollout of Next Generation 9-1-1 technology led by E-Comm 9-1-1 and the BC RCMP.
The change is federally mandated and designed to replace aging infrastructure with faster communication options. The initial user-facing change is a new automated callback system that will reconnect callers whose lines were disconnected or abandoned—operated by E-Comm and launched at two pilot sites: BC RCMP Headquarters in Surrey and RCMP Island District in Courtenay, which serves air, marine, and traffic units across Vancouver Island.
The province announced $150 million in 2023 to support the technology upgrade province-wide. E-Comm is managing the largest NG9-1-1 implementation project in Canada.
Future capabilities—text messaging for emergency reports and streaming video sharing—are expected to roll out over several years. Nancy Blair, Interim President & CEO of E-Comm, said the transition "is a critical step in modernizing how emergency calls are received and managed in British Columbia" and "lays the groundwork for future technologies that will better support both the public and first responders."
The full provincial rollout timeline beyond the October 26 start date has not been announced. The source does not detail a public awareness campaign or customer education plan ahead of the migration.
The facts
When does B.C.'s upgraded 911 system launch?
The Next Generation 9-1-1 technology launches across British Columbia on October 26, 2026.
What is the first new feature of the upgraded 911 system?
An automated callback system will reconnect callers whose lines were disconnected or abandoned, operated by E-Comm and initially available at BC RCMP Headquarters in Surrey and RCMP Island District in Courtenay.
How much funding did the province commit to the 911 upgrade?
British Columbia announced $150 million in 2023 to support the technology upgrade province-wide.
